Candere by Kalyan Jewellers
- Turnover Start · ₹36 Cr
- Turnover End · ₹120 Cr
- Conversion · 13% → 31%
Candere by Kalyan Jewellers was a growing online jewellery brand with a sales conversion rate of 13% creating a significant revenue ceiling. The founder, Rupesh Jain, had a capable team and a good product. But the sales process was personality-dependent, inconsistent and unable to scale without increasing headcount proportionally.
No standardised sales process different salespeople used different approaches. No shared understanding of the ideal customer or most effective objection responses. No conversion tracking discipline the team did not know where in the funnel their leads were or what was causing drop-off.
CA Manan Vasa and his team worked inside Candere over three engagements spanning five years. A standardised sales process was designed, documented and embedded. A pitch architecture was built. An objection handling framework was created from real customer data. A conversion tracking system was implemented. New salespeople were onboarded into the system. Performance was monitored against clear KPIs.
Sales conversion improved from 13% to 31%. Revenue grew from ₹36 Cr to ₹120 Cr in three years with the business poised for ₹140 Cr. The founder's personal involvement in individual sales conversations became unnecessary.
"More than a mentor I found a friend who stands for me. CA Manan Vasa's tools and practical implementation changed not just our conversion but our culture."— Rupesh Jain · Founder & CEO, Candere by Kalyan Jewellers